Return and Refund Policy

Effective Date: [05-10-2023]

Thank you for shopping at SimbaSteel.com. We want to ensure your satisfaction with our products and services. Please read our return and refund policy to understand your rights and responsibilities.

1. Returns

1.1. General Return Policy: If you are not entirely satisfied with your purchase, we’re here to help. You have [insert number of days, e.g., 30 days] from the date of purchase to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2. How to Initiate a Return: To initiate a return, please contact us at [info@simbasteel.com] to request a Return Merchandise Authorization (RMA) number. You must provide your order number and a detailed reason for the return. Once you receive an RMA number, securely package your item and return it to the address provided.

1.3. Refund: Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within [insert number of days, e.g., 5 business days]. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

2. Exchanges

2.1. Product Exchange: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [info@simbasteel.com] to request an RMA number.

3. Exceptions

3.1. Non-Returnable Items: Some items are non-returnable, including but not limited to:

  • Custom or personalized orders
  • Perishable goods
  • Gift cards

3.2. Return Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

4. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at:

Email: [info@simbasteel.com]

5. Changes to this Policy

We reserve the right to make changes to this return and refund policy without prior notice. The updated policy will be posted on our website with a revised effective date.

Please make sure to customize this template according to your specific needs, including the number of days for returns, any restocking fees, and other specific terms that apply to your business. Additionally, consult with a legal professional to ensure your policy complies with relevant laws and regulations in your jurisdiction.